Frequently asked questions
What is the return policy?
Consumers in France have a statutory right to withdraw within 14 days of receiving their order, subject to legal exceptions. To request a return, email arcanumwatch234@gmail.com with your order number before sending the parcel. Your legal rights for faulty or non-conforming goods remain applicable.
Are any purchases final sale?
A sale or promotional price does not remove your statutory consumer rights, including any applicable right of withdrawal and legal guarantees. Contact arcanumwatch234@gmail.com for help with a return.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What payment methods can I use?
You can pay by credit or debit card, PayPal, Shop Pay or Apple Pay where available. The payment options available for your order are shown at checkout before you confirm your purchase.
Where are your products sourced?
Orders are shipped directly by our suppliers. For information about the origin of a specific model or for help with your order, contact arcanumwatch234@gmail.com.
How much does shipping cost?
Standard delivery is currently free for orders delivered in France. Your available delivery options and final order total are shown at checkout before you confirm your order.